Frequently Asked Questions

Customer Service Centre

Here you can find answers to most frequently asked questions by our sellers and buyers.

To learn more how VintaClassics works in detail, please visit our How it works page.

VintaClassics wants to offer Sellers and Buyers the best experience possible. If you do not find your answer here and you still have questions, please contact our Customer Service.

Common questions about bidding

Can I cancel my bid?

We do not cancel bids. So please be sure before you place a bid.

We always encourage bidders to inspect a car or motorcycle before placing a bid. Or have a representative do the inspection for you. In this case please contact us and we will arrange a viewing with the seller.

I want to know more about an item than is described in the auction lot info

If you want more info about an item than you can contact or contact the seller direct trough our secured message center for more info.
We also always encourage to go view the lot in person if possible. Or have a representative do it for you. In that case please contact us or the Seller for a viewing.

What is a reserve price?

The reserve price is a hidden minimum price that a seller is willing to let their lot be sold for. If the reserve price has not been met once the auction ends, the lot will not be sold. Sellers then have the option to resubmit the lot in a new auction after having revised it’s reserve price.

Can I inspect a car or motorcycle?

We always encourage bidders to inspect a car or motorcycle before placing a bid. Or have a representative do the inspection for you. In this case please contact the Seller or us to arrange a viewing with the seller.

What is an automated bid?

An automated bid is a way to have our system bid for you up to your set amount.
If another bidder outbids you, our system will place a new bid for you in the smallest possible increments. The system will never exceed your set amount.

I am the highest bidder, but the reserve price is not met. What now?

If the reserve price has not been met, the seller is not obligated to sell the vehicle or item. But if the seller prefers, we will put him in contact with the highest bidder so that both have an opportunity to work out a deal.

How much is the buyer fee?

We charge 8,5% of the sale price on top of the winning bid, and if applicable VAT

How do I get the vehicle to my location?

Unless it is specifically mentioned in the item description that shipping is included, it is assumed that the buyer will pick up the vehicle, or will have the vehicle picked up. This also means that the buyer will have to pay any shipping costs.

Read more info on our Shipping & Transport page.

Can I inspect the vehicle before placing a bid?

It’s opotional for a buyer to make a request to our customer service and view the vehicle being sold. This is highly encouraged as it fosters more trust and transparency between buyer and seller.

Criteria that need to be met in order for a buyer to view a vehicle:

The prospective buyer must have a VintaClassics account
The account must be fully verified
There’s at least 48 hours left in the auction.

Providing all of the above criteria are met, a buyer may go forward and file a request, and we will then provide your contact information to the buyer so they can contact you and schedule an appointment.

If a buyer makes this request to view/ inspect the vehicle in person or by an representative and eventually wins the auction, he is no longer able to make a cancellation request via the ‘Right of Withdrawal’ as explained here.

Common questions from sellers

Can I cancel my auction when it is live?

We do not cancel auctions. We require listings to be exclusive, so once an auction is live, you cannot sell your vehicle or item somewhere else.

Can I edit my listing

Once the auction is live, you cannot edit it anymore. But before it is live you are able to edit and add photos.

What should I include in the description?

Potential buyers on VintaClassics looking for special and rare vehicles, to ensure that they’re are presented in the best possible way, we ask you to describe your lot detailed and accurate.

We strongly recommend that you write a professional and complete description of all features of the vehicle such as: condition paint and body, interior, frame/unibody, mechanics and mention all issues as well as maintainace history (make also pictures from this) paperwork, rust, work needed, etc. including restoration work. In addition to this, any details about the history or special provenance of the vehicle is helpful for potential buyers.

It is very important so buyers can be confident that the object they bid on matches their expectations and to keep our bidders excited, helping them find the pieces they’re interested in while ensuring that sellers have a great experience.

Please look at our submission guidelines for more information

Who is responsible for the description after the approval of the lot?

It’s the seller’s responsibility to ensure that the object’s description is accurate and clearly outlines each aspect of the object you are trying to sell.
We hold each seller accountable for the descriptions they provide.

However, if you make a mistake in your object’s description, please contact us ASAP with the lot ID and let us know what exactly needs to changed.

How can I get good photos?

Please read our section about taking good photos.
If you are not able to get good photos we can arrange a photoshoot for you with one of our professional photographers.
The better the photos, the more likely your item will sell.

How long is an auction?

In general you can set the auction length. For special vehicles, we can set the auction length for 3 or 4 weeks.

Can I set a minimum selling price (reserve price)?

A reserve price can be set for items that have a minimum expected revenue of €250. The reserve price is a hidden minimum price that a seller is willing to let their lot be sold for. If the reserve price has not been met once the auction ends, the lot will not be sold. Sellers then have the option to resubmit the lot in a new auction after having revised it’s reserve price.

Can I adjust the reserve price or ad a reserve price while the auction is live?

It not possible to adjust or ad the reserve price while the auction is live.
Only in very exceptional cases it can be adjusted by our Customer Service.

In which language should I submit my lot?

We ask that you submit your lot in English. If it is not possible for you to submit your lot in English, we will use human translators or machine translation to translate your lot submission.

The auction is over but my reserve price is not met but I still would like to sell to the highest bidder.

If the reserve price has not been met, but you would like to sell the item to the highest bid, we will put you in contact with the highest bidder so that you both have an opportunity to work out a deal.

How long after an auction will it take for me to get paid?

Typically we pay out 5 days after the vehicle or item has been delivered without issues.

How much is the seller fee?

The service fee for sellers is 0% of the selling price. VintaClassics is offering attractive memberships and promotion packages to Sellers. to make it more attractive to sell and promote them Vehicles on our platform. There for we do not ask commission like other auctioneers do in about 18% for buyer and 18% for Sellers on the selling price.

Can I sell my Electrified classic vehicle?

Yes you can and we even promote this. We have for you special attractive conditions for this type of Electrified Classical cars or motorcycles. Contact customer service for more info.

Do you want more info?

VintaClassics wants to offer Sellers and Buyers the best experience possible. If you do not find your answer here and you still have questions, please check out our Customer Service center. If you still have questions, you can send us a Support Ticket.

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